Delivery & Shipping

When will my order get delivered?

We plan to deliver every order within 72 hours. In case you have not received your order even after 72 hours, drop us an email at info@carra.co.in mentioning your Order Number, and give us a chance to rectify it. We will get it tracked and delivered on priority.

*Please note that local and national holidays may affect the delivery date / timeline of your order delivery. 

Can I have my order delivered to me by the next day?

We plan our deliveries keeping a cycle of 72 hours. But mostly you get it by the next day. As these are chocolates, we have a contracted 24-36 hours delivery cycle with our Shipping partners. We need to plan for the previous days orders, execute them and then align for the current day orders, hence we need a cycle of 72 hours. In case of an urgent need, just write in to us on info@carra.co.in mentioning your Order Number and we’ll put this up on priority. We are prompt on our mails.

*Please note that local and national holidays may affect the delivery date / timeline of your order delivery. 

Can I change the address once the order is placed?

We can make this happen, but we need to catch your order before it leaves our premises for delivery. All you have to do is reach out to us at info@carra.co.in mentioning your Order Number. We will try and catch it for you and modify the address. 

What all destinations do you deliver?

We currently deliver to pin codes in Delhi NCR.

As our products are chocolates which need timely deliveries and in the current scenarios we are facing delay in deliveries, so we are at present not servicing areas beyond Delhi NCR. We will open this channel shortly!

Shipping Days

Our shipping days are Monday to Thursday, to avoid your chocolate being in transit over the weekend. Please note that local and national holidays may affect the delivery date / timeline of your order delivery. 

How is my order packed to ensure that don’t melt in transit?

We try to take the best effort to save this from happening, During summer months, all our orders are packaged in ice gels and further in insulated containers, so as to maintain the temperature during transit. Further, we ensure that the products are picked up and delivered within 24-36 hours. During winter months, we take a decision only after checking the temperatures.

However despite that we cannot guarantee that your chocolate won’t melt, specially during the hot summer days. 

What to do if your chocolate reaches you melted or soft?

Chocolate has a great shelf life and can be reset very easily. So just pop it back in the fridge for 30 mins or so and it should be fine. It may not have the same shape but it still tastes great and has a good shelf life.